Submitted by Rick Dastin, president of the Xerox Global Products Delivery Group

The CBS Evening News last night featured a story about copier security. As we’ve been saying for years, copiers or multifunction printers (MFPs) are at risk for a data breach just like a laptop or desktop PC and CBS proved this by extracting data from MFPs purchased secondhand

Security is not a trend for Xerox. For years customers have been joining Xerox and other experts at thought-leadership events to discuss internal and external data threats, this event is one example from 2008 where Xerox joined customers in Los Angeles

Security is not a trend for Xerox. For years customers have been joining Xerox and other experts at thought-leadership events to discuss internal and external data threats, this event is one example from 2008 where Xerox joined customers in Los Angeles

This investigation may have you wondering about the security of the data that has flowed through your MFPs. Here’s what Xerox customers should be confident in knowing:

  • Xerox’s Image Overwrite feature, free with most Xerox MFPs, electronically “shreds” information stored on the hard disk of our machines.
  • On MFPs with hard drives we offer options for removal of the hard drive before the MFP is disposed of or turned in after a lease.
  • State-of-the-art encryption ensures all data in and out of the Xerox MFP is unreadable.
  • Product documentation (available on Xerox.com) will help you better understand the steps necessary to wipe the MFP if required before disposing of or trading in for new equipment.

The security of office printers and MFPs has been a focus of Xerox ever since we began introducing digital copiers. In the mid-90’s, we were one of the first to introduce the secure print feature, an option that safely stores jobs in the machine until the owner enters a PIN to release them. Security remains an industry-wide and longstanding challenge that has received the best of Xerox’s research and innovation.

But it’s more than the technology that we’re concerned with. Everyday Xerox works directly with its customers to assess their security needs. We help identify where their information resides, how it is transferred and detect the greatest areas of risk. Only by working together to create a data security plan that combines technology and policy can we protect our customers. We regularly host educational workshops across the country focused on this issue and maintain a website for customers with up-to-the-minute information on security features, vulnerabilities, patches and policy recommendations: www.xerox.com/security.

Stories like CBS’ are good reminders about how important it is to carefully evaluate the security measures built into the MFPs you are currently using or considering purchasing and to choose a vendor partner who will collaborate with you on a data protection strategy. It’s also a great prompt for those with older MFPs to make sure the security features available are enabled, and if needed, purchased.

Your local Xerox sales representative wants to talk to you about your concerns and security needs, don’t hesitate to contact them. And I’d love to continue the conversation in the comments, please share your thoughts.Globe Theater

– Rick Dastin, president of the Xerox Global Products Delivery Group