Posted on Oct. 10, 8:00pm ET

Final Scanning Software Patch Released

The final software patch that fixes our scanning issue is now available for the Xerox WorkCentre 76xx family at www.xerox.com/scanpatch.  For technical support, please visit our support forum.  Thank you.

Posted on Sept. 6, 4:50pm ET

Three More Scanning Software Patches Released

New software patches that fix our scanning issue are now available for the Xerox WorkCentre 5030/5050, the Xerox WorkCentre 56xx family and the WorkCentre 76xx family at www.xerox.com/scanpatch.  As additional patches are released they will be noted on this site. For technical support, please visit our support forum at http://forum.support.xerox.com/.

Posted on Sept.5, 5:30pm ET

More New Scanning Software Patches Released

New software patches were released today to address the scanning error identified in some of our multifunction printers.  Two patch versions that support all of the Xerox WorkCentre Pro family (232/238/245/255/265/275), along with support materials, are available at www.xerox.com/scanpatch.  As additional patches are released they will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.

Posted on Aug. 30, 2:45pm ET

Two New Scanning Software Patches Released

Two new software patches were released today to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox WorkCentre 56xx family (the two most recent software releases) and the Xerox WorkCentre Bookmark 40/55.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Additional patches will be released next week and will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.  Thank you.

Systems Engineers working in our Webster, NY labs

Posted on Aug. 29, 6:30pm ET

Scanning Software Patches Continue to Roll Out

Today we are releasing more software patches to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox ColorQube 8700/8900 and Xerox WorkCentre 77xx and 51xx families.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Please refer to the Aug. 22 announcement below for background information and more details.

Posted on Aug. 27, 2:30pm ET

Second Wave of Scanning Software Patches Rolling Out

Today we are starting to release Wave Two software patches to address the scanning error identified in some of our multifunction printers.  The new patches are for the Xerox ColorQube 92xx family and the Xerox WorkCentre 6400.  These patches, along with support materials, are available at www.xerox.com/scanpatch.  Additional Wave Two patches will be rolled out this week and will be noted on this site.  Please refer to the Aug. 22 announcement below for background information and more details.  Thank you.

Posted on Aug. 22 

Editor’s Note: Translations of this blog post are available in FrenchGerman, Finnish, Greek, Italian, Portuguese and Dutch

By Rick Dastin, president, Office and Solutions Business Group, Xerox

First Wave of  Xerox Scanning Software Patches Ready

Rick Dastin meets with Xerox engineers 

Today we are releasing the first wave of software patches to address the scanning error identified in some of our multifunction printers (MFPs).  We have confirmed that errors can occur under a set of limited conditions when scanning “stress documents” to PDF—which can include very small font sizes, stray pixels and be difficult to read.  Given this finding, however uncommon, we have developed this patch which eliminates that possibility.

We created www.xerox.com/scanpatch as a single location to conveniently download the patch for your MFP, along with reference documents explaining the details.  If your device isn’t on the drop down list, it is not affected.  The first Wave of products includes the Xerox ConnectKey family, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx.  We will be adding the remainder of the affected products in Wave 2 which we are targeting to be available the week of August 26.  You can download and install the patch immediately or coordinate with your local service or support representative.

Our engineering team has been working around the clock to deliver the patch.  We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation.

I want to thank all of our customers, agents and partners around the world for working with us and providing feedback throughout this process.  We won’t rest until our customers are fully satisfied.