*+-More cars and more drivers does not have to mean more congestion. Xerox takes a swipe at traffic congestion.
*+-How to use data on your customers, and make them feel good about recommending your brand.
*+-Optimism tempered by challenges.
*+-New standard will help prevent credit card fraud, but only if transit agencies upgrade fare collection systems to accept chip payments.
*+-The value-added contact center is a problem preventer, not an issue management center.