Customer Care

Mastering Social Media for Businesses: Q&A with Jay Baer

By |Feb 25, 2014|

‘The goal is not to be good at social media. The goal is to be good at business because of social media.’
By Giovanna Fabianno

After stints in

People Are Social and Mobile, and Government Should Be Too

By |Feb 6, 2014|

Government organizations should be where their constituents are – even in social media.
By Ron Woody, senior solution architect, Xerox Federal Solutions

With people spending an increasing amount

What Do Consumers Want in a Smartphone?

By |Nov 29, 2013|

Many U.S. consumers are intimidated by jargon and technical data. Retail associates must translate the latest features into real-world benefits.

By Tim Deluca-Smith, vice president of marketing

Customer Care: Helping Insurers Weather Healthcare Reform

By |Sep 30, 2013|

By Jeff Hechemy, group president, Healthcare Payer and Pharmaceutical Services, Xerox

Have you picked up the phone lately to get information about your health insurance coverage? Chances